Branch Operations Manager

Eligibility: Minimum of 3 years of professional experience in a Branch Banking Operations, including 1 years of relevant experience in a similar role. Possess a Graduation degree in a banking-related field from a recognized and reputable University/Institute endorsed by HEC. Holding a JAIBP Diploma or being a Certified Islamic Banker will be advantageous. The candidates age should not exceed 55 years.

• Manage and supervise over the counter services in branch to achieve effective and accurate processing of customer’s transactions with in defined TATs.
• Assume overall responsibility of branch operations functions including PKR and FC Handling, Remittances and Fund Transfers, Lockers, Stop Payments, Deceased Accounts, Dormant Accounts, ATM, Cash and Teller Functions etc.
• Ensure that all tellers are keeping and managing their cash in hand separately from each other. In no case mixed cash is allowed to operate by two or more tellers.
• Ensure that acknowledgment of cash vouchers including Cash Cheques, Cash Deposit Receipts and Utility Bills  must be provided to customer with proper validation from the printer instead of affixing cash or any other rubber stamp. In case of any technical issue only Cash Stamps are allowed to affix on the cash vouchers subject to approval obtained for one day only from the respective AM and ROM.
• Ensure timely reconciliation of all interbranch transactions and no entry should remain outstanding in the books.
• Ensure that Pay Orders should remain balanced on daily basis and perform balancing on a weekly basis as per defined guidelines.
• Ensure Ownership that all Branch operational processes are being executed in accordance with General Banking Manual, regulatory requirements and compliance guidelines.
• Checking of Strong Room, ATM, Cash, Security stationery, Stamps in Hand, ATM Cards, Cheque Books, Specimen Signature Cards etc.